IT Support Technician


Hybrid from our offices in London, Manchester or Chester. UK remote considered.

We're looking for an IT Support Technician with at least 2 years’ experience in a similar position, comfortable talking with external clients and representing yourself with stakeholders.

This role requires you to be degree qualified with a minimum of a 2:1 classification, have strong problem solving and troubleshooting skills with great communication skills.

Work with Canvas

Who we are

Canvas Reply is an 130+ person, and fast-growing, digital experience agency, development house, and consultancy with offices in London (HQ), Chester, Manchester and Poland.

We are part of the 15,000 strong Reply group, working with leading enterprise clients designing, building, and delivering best-in-class websites and applications for an impressive roster of household-name clients.

core duties


  • Build strong working relationships with clients to retain business

  • Triaging initial support queries using our ticket system

  • Liaising with developers on technical queries

  • Managing and prioritising all support requests against SLAs

  • Willing to grow technical skills on the job

  • Communicate updates directly to stakeholders, both internal and external

  • Act as the IT guru for the internal Canvas team


Our benefits

  • Flexible working: 8-10am to 4-6pm
  • Hybrid working: wfh 3-4 days a week
  • Commission on identified sales/opportunities
  • iPhone + Laptop of choice (Windows or Mac)
  • Training and knowledge sharing sessions across the wide range of Reply specialisms
  • Frequent social events and activities

Ready to take the next step?

Send your job application