IT Support Technician
Location
Hybrid from our offices in London, Manchester or Chester. UK remote considered.
We're looking for an IT Support Technician with at least 2 years’ experience in a similar position, comfortable talking with external clients and representing yourself with stakeholders.
This role requires you to be degree qualified with a minimum of a 2:1 classification, have strong problem solving and troubleshooting skills with great communication skills.
Work with Canvas
Who we are
Canvas Reply is an 130+ person, and fast-growing, digital experience agency, development house, and consultancy with offices in London (HQ), Chester, Manchester and Poland.
We are part of the 15,000 strong Reply group, working with leading enterprise clients designing, building, and delivering best-in-class websites and applications for an impressive roster of household-name clients.
core duties
Responsibilities
Build strong working relationships with clients to retain business
Triaging initial support queries using our ticket system
Liaising with developers on technical queries
Managing and prioritising all support requests against SLAs
Willing to grow technical skills on the job
Communicate updates directly to stakeholders, both internal and external
Act as the IT guru for the internal Canvas team
WHAT WE OFFER
Our benefits
- Flexible working: 8-10am to 4-6pm
- Hybrid working: wfh 3-4 days a week
- Commission on identified sales/opportunities
- iPhone + Laptop of choice (Windows or Mac)
- Training and knowledge sharing sessions across the wide range of Reply specialisms
- Frequent social events and activities
Ready to take the next step?
Send your job application